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return
want to return an item described as "new" and seller is nonresponsive
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Locked
Discussions in this board are limited to the original poster and Community Mentors
want to return an item described as "new" and seller is nonresponsive
comics-scifi-collectibles
Mentor2 years ago@1kai_46
Sorry your item is not as described.
The eBay Money Back Guarantee over rules the sellers return policy. You have 30 days from the date of delivery to file a not as described return request.
Here's what you need to do:
You should open a Return Request. The reason could be "Item is defective", "Arrived damaged", "Missing Parts" OR "Doesn't Match photos and description" if the item you got was not what was shown and described.
Select the return item button on this page:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041&st=
4 business days after filing the return request if the seller has not provided a return shipping label or a full refund then ask eBay to step in and help: https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
Let me know if you need to return an item to another country as there may be additional steps required.