Return

Question

I want to return an item and the seller wrote me to first close the return case, then he would refund me. But if I close the case, I agree to not get help from eBay. Did someone else ran into this situation?

wooden_flower · Answer

@claudiab-108 The seller is trying to trick you. Tell him you will not close the return - he can refund your payment through the return. Tell him to go to the return and click 'refund buyer now'.

Unknown · Answer

@claudiab-108 You are correct. Do not close the return request. Read more below about asking eBay to step in to help: Once you've requested a return, the seller has 3 business days to respond. After that, you can ask eBay to step in and help. Here's how: Find the item in your Purchases . Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item). Select Ask eBay to step in and help . Select a reason from the dropdown menu, then select Confirm .