Return

Question

I need to return an item that I have the receipt and order number but when I try to return it the Ebay system does not recognize their own number.

lady_madonna · Answer

@margstre44

Did you make the purchase as a guest on Ebay? If so, you will have to find the order confirmation Email that you received from Ebay and follow these directions:

Find your order confirmation email. The subject line starts with "Order Confirmed".
Select View order details in the body of the email.
Select Contact seller.
Select I haven't received my item yet.
Choose No, I want to contact the seller.
Fill in the details and then hit Submit.

You'll receive a confirmation email once you've created the request, which will include a link to view your request details. You can also check the status of your request by going to View order details in your order confirmation email, then selecting Resolutions.