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A buyer wants to request a return but buyer claims EBay does not have a record of transaction. How can I resolve this?
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Discussions in this board are limited to the original poster and Community Mentors
A buyer wants to request a return but buyer claims EBay does not have a record of transaction. How can I resolve this?
lady_madonna
Mentor2 years ago@dcfamilysales
If the buyer wants to return an item, it is the buyer's responsibility to figure out how to file a Return Request. This is not your problem to resolve.
Send them these links:
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
https://www.ebay.com/help/buying/paying-items/buying-guest?id=4035#section4