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I have not received an item back from a buyer. I have asked the buyer to track the item, but they have not responded. The item says it’s been delivered but I have not received it. What do I do???
1 comment
wooden_flower
Mentor2 years ago@producelady123
Do you ever use the app? I found that I could see the tracking # on a return in the app when I could not see it in the website.
If you still can't see the tracking #, you'll need to ask customer service to send it to you.
The easiest way to do this is to post a private message on social media. www.facebook.com/ebay www.twitter.com/ebay
To speak to customer service, use the link this page “have us call you†- https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you don't see 'have us call you', click chat. Then type contact an agent.