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Retorno
Hello
Has anyone else experienced this and how did they resolve it?
I bought an iPhone 12, and the seller claimed it was all clean. But upon receiving it, I noticed the phone has a passcode and is locked by iCloud. I contacted the seller, and they said it's an Apple error and I need to wait 30 days to be able to use the phone normally. I did some research and saw that this isn't normal. I tried to request a return through eBay, but I can't. Please, can someone help me?
1 comment
eburtonlab
Mentor4 months ago@antmuh86
On eBay, a buyer has thirty days to file a "not as described" return to return the item at the seller's expense for a full refund. If the seller does not cooperate, after three business days you should be able to ask eBay to step in and force a refund.
https://www.ebay.com/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041
If you waited too long for help from eBay, you may still have recourse through your payment method.
Never let a seller stall you past your thirty-day deadline.