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retaliatory feedback
Does anyone have advice on how to get retaliatory feedback removed (as a buyer) ? Everything is well documented, but I can’t seem to reach eBay support—every avenue I try leads to a dead end.
1 comment
wooden_flower
Mentor5 months ago@1mercado4u
Customer service will remove this - a negative comment with a positive rating is not allowed in any circumstance.
Also - consider opening a second ID for buying, or always put your sellers on your blocked list.
Here's how to contact eBay general customer service.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST