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Restriction reason: identity verification required.
I received below message and tried to find out the way to send POI and POA. But I could not.
I tried Contact to eBay but I could talk to only AI agent.
In the below message there is any link and contact info.
Please advise how to upload or send the required documents.
-----------------------quoted------------
eBay regularly evaluates the accounts of eBay seller. In relation to your account, we noticed that your account performance and activities may cause a risk to eBay community.
To protect the eBay community, we have applied the following restrictions to your eBay account in accordance with eBay user agreement and eBay policies:
a) Your selling privileges are restricted. Consequently, you will neither be able to create new listings nor revise your existing listings on any eBay site; and
b) Your payments have been placed on hold.
Restriction reason: identity verification required.
You may submit your appeal within 30 days from the date of restriction placed on your account to eBay Customer Service team to restore your selling privileges by providing a valid proof of identity (POI) (i.e. Identity card, passport or driving license) and proof of address (POA) (i.e. utility bills or credit card statement) documents of your eBay account.
IMPORTANT: If the verification of your POI and POA documents are not completed within 30 days from the date of restriction placed on your account, such restriction will continue, and eBay may, at its sole discretion, remove all your listings on eBay marketplace website(s).
The safety of our community is a top priority for us. We appreciate your understanding in this matter.
Regards,
eBay
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comics-scifi-collectibles
Mentor10 months ago@mudhoney I see you are located in South Korea.
You can try contacting customer service on social media for assistance.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST