Hi Mentors,My account was unexpectedly hit with a permanent selling restriction due to BBE (Buyer Experience). However, my performance metrics are completely clean:Seller Level: Above StandardDefect Rate: 0.00%Late Shipment / Closed Cases: 0.00%Since my dashboard shows zero defects, what hidden factors typically trigger a BBE restriction, and is there any reliable way to request a manual review or appeal?Thanks for your help!

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Restricted for BBE with 0% Defect Rate & Above Standard—Advice?

Hi Mentors,

My account was unexpectedly hit with a permanent selling restriction due to BBE (Buyer Experience). However, my performance metrics are completely clean:

Seller Level: Above Standard
Defect Rate: 0.00%
Late Shipment / Closed Cases: 0.00%

Since my dashboard shows zero defects, what hidden factors typically trigger a BBE restriction, and is there any reliable way to request a manual review or appeal?

Thanks for your help!

smsmart356

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Posted 1 month ago · Edited 1 month ago

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