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Restricted account
Went to list an item and received a message that my account had been restricted and I could only buy, not sell. How can I resolve this...the auto chat just sends me in circles?
4 comments
comics-scifi-collectibles
Mentor10 months ago@tooper0021
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
tooper0021
OP10 months agoThank you so much for advice. Poking around the chat tool, I found the call back option. Talked to a live agent this afternoon but they indicated that my “restriction†had to be reviewed by a “ review teamâ€. It was odd that they couldn’t tell me why I had been restricted to just buying, not selling, or when the restriction occurred. Agent said they if I didn’t hear back from the team within 72 hrs…. I was permanently banned!!! Unreal!!!!
comics-scifi-collectibles
Mentor10 months ago@tooper0021. Try again with social media. The agents are better because you're not dealing with a language barrier..
The 72 hours call back for a problem is the standard line from agents. The often say things a member wants to hear so they will get a good rating
tooper0021
OP10 months agoWill do.
Again; your help is appreciated!