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Restricted account
Hi, if anyone can advise me I would appreciate it greatly. I have proof to show to eBay from PayPal that funds were returned to a buyer who claims they weren’t. I have called and spoke to customer service and I keep getting told the information will be sent, but my account is permanently restricted but they are sure it can be fixed. When I asked where I can send the proof I have they told me they put it in the notes of what I said, I want to actually show someone that I believe I was restricted wrongly and show the legal proof that I have. Does anyone know where I can get this information to an actual person who is a higher up at eBay? Please. Thank you.
kensgiftshop
·3 years agoDid you refund the buyer through Ebay, like you should have or did you go to Pay Pal and refund the buyer?
crazydiamond331
OP3 years agoHi Ken, thank you for replying. I have proof from PayPal, my eBay account is 30 years old with no mark on it. Me and my brother-in-law were having an estate sale when my father-in-law passed away, I had put a photo of a vintage living room set that was my husbands great Aunts to sell, pick up only. This was in Florida, a purchase was made from a woman in another state. After seeing this I explained it was for pick up only and never was meant for shipping which is what she expected. To this day I still don’t know why it came up as shipping, anyway I wrote back to her letting her know this and I addressed the issue by not accepting the payment and a refund was issued. This was in 2020. I barely use my eBay account and haven’t used it in many years. Presently I decided I would make it into a business account and attempt a new venture. I was very shocked when I saw restricted account. There was no message in my eBay messages regarding any of this. I called a few times because I had no idea why I was restricted and one person said a high alert bad review, I still don’t know if that is true, I never saw it. I brought up the only thing I could think of which was the situation with the furniture 3 years ago, and I made it my business to find in black and white my proof her money was returned.
I call back and I am told there is nowhere for me to send this information to and someone will get back to me, which hasn’t happened and isn’t happening. Regarding sending money back through eBay or PayPal I honestly thought that was one and the same as that is how payments work, I didn’t know otherwise. I would never keep someone’s money, ever. I believe I was unfairly restricted, and I also wonder if the woman who purchased this got money returned to her by me and EBay!? I don’t trust anyone. I am not accusing but all of it just doesn’t make sense to me. Thank you for hearing me, I need a way to actually speak to someone not customer service to go through all of this information. Is there a way???
crazydiamond331
OP3 years agoThank you thank you thank you ðŸ™ðŸ»ðŸ™ðŸ»ðŸ™ðŸ»ðŸ™ðŸ»ðŸ™ðŸ»