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Resolving a damaged product sent to the buyer
1. Buyer received a damaged Car Replacement Emblem.
2. Buyer asked for a REFUND, but after writing each other, we decided that I could sent Him another REPLACEMENT.
3. I took pictures, so he could see the product I was sending him & he OKed the NEW REPLACEMENT.
4. I mailed him the NEW REPLACEMENT PRODUCT on 07-03-2023. He should get it this week.
5. He no longer wants a REFUND, because we remedied the problem without doing a refund & I told him that it was not necessary to mail me the DAMAGED ONE.
6. Knowing this, I was not sure where to go from here-
7. I have sent Ebay a COPY & PASTE of the written letter that I sent him- I think that so far, I have followed
what Ebay wants me to do. I am a TOP SELLER & I take pride in my listings & buyer purchases & have never had this happen.
Please assist me in what I do next-- Ebay wants to be done by 07/07/2023.
Thank you L.J.
P.S. ALL documentation is found in my MESSAGES..
disneyshopper
Mentor3 years agoContact the buyer and let him/her know to go to the Returns Request and close it before 7/7/23.