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Resolved but…
Summary: kays-eclecticshop reported an issue with their eBay seller account where a prompt to resolve a problem persists despite having resolved it over a year ago. eastlaneave suggested several solutions, including archiving the case and reinstalling the app, but these did not work. They also advised using the desktop site to manually end the listing. eastlaneave is waiting to hear back from contacts for further assistance.
eBay reported a listing of mine and asked me to resolve the issue. I was able to resolve and end the listing, however, everytime I go to my seller account it still appears asking to be resolved in red and when I click on it all the buttons/toggles are greyed out and cannot be pressed.
I resolved quickly but eBay hasn’t removed the prompt of asking me to resolve for over a year, it’s ridiculous and I hate seeing that everytime I log in to my account. I’ve contacted eBay with the appropriate number case and details and never hear back. PLEASE HELP!!!!
eastlaneave
MentorAug 10, 2026 at 6:11 PM · Edited@kays-eclecticshop
Can you log on to the website and try to end it there? The answer I got
On the desktop site (browser), go to their active listings page, check the box next to this item, click on "Actions" at the top, and then "end listing".
https://www.ebay.com/sh/lst/active
rely back to let me know if this worked
eastlaneave
Mentor1 month ago@kays-eclecticshop
Please see if you can 'archive' the case. Let me know if that helps.
kays-eclecticshop
OP1 month agoThanks for the reply & effort to be helpful! Unfortunately I can’t archive it, the only clickable button is resolve under my selling page, but once I click that, no other navigation is available to me!
kays-eclecticshop
OP1 month agokays-eclecticshop
OP1 month agoeastlaneave
Mentor1 month ago@kays-eclecticshop
Do you see it on the website?
Have you tried uninstalling and reinstalling the app?
the policy issues aren't supposed t be the for a year.
kays-eclecticshop
OP1 month agoI just deleted and removed the app and reinstalled and it’s still there. Thanks for your help though
eastlaneave
Mentor1 month ago@kays-eclecticshop
I've asked my contacts how to clear that. I may not hear back until Monday