required information

Question

How do I resolve this: It appears that you haven’t provided the required information to confirm your identity or financial data. Until we receive that information, your listing and communication activity have been restricted to ensure a safe trading environment for you and the eBay community. I am logged in with an account that I have had for 20 years.
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AI FAILURE prevents the world from turning.

comics-scifi-collectibles · Answer

@wi_home That's frustrating! eBay does require you to update info if you have been away from selling for awhile. Or sometimes randomly just for fun. 😉

You will need to contact eBay customer service for assistance, I have a handy short cut.

However I recommend checking a few things as eBay will NOT tell you what doesn't match for security reasons.

1. Verify that name and address on your eBay account matches your checking account and government ID EXACTLY. I had to had my middle name to my eBay account so it would match my checking account and drivers license. You will need to provide your SS#.

2. Make sure the ACH routing number is the correct one to use for these type of deposits. Verify this with your bank.

3. Contact Customer service

Click this link> https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814

Then Type Verify Checking account. In the chat bot box on the lower right.

Then AGENT after the bot responds. You might have to repeat those steps.