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Requests and Disputes Tab is empty
I have disputed two returns. Both were returned as "not working or defective." I uploaded pictures and links to a YouTube video proving that they work, and created the dispute. This was 10 days ago, I have yet to receive an email confirmation and my "Returns and Disputes" tab is empty. I called eBay on day 2 and they said to wait and it'll show up. Day 10 and nothing.
At first, I had a very I return rate being I didn't know I could dispute these. Now that I'm disputing them, I get nowhere with it.
8 comments
lady_madonna
Mentor1 year ago@farejarelistings
If the buyer(s) chose a reason for the return that is valid under Ebay's Money Back Guarantee (ex: "not as described", 'defective", "damaged", etc.), your dispute will not be honored.
farejarelistings
OP1 year agoOk, but it's not valid. Which is why I disputed the reason for return and proved why it is not valid with photos and videos.
That's the whole reason for disputing, because their reason for return was not valid.
rock.star
·1 year agoEBay will not look at Photos or videos.
They will take the buyers word.
farejarelistings
OP1 year agoSo as a seller, there's no winning ever. eBay will always take their insane cut. Crazy.
lady_madonna
Mentor1 year ago@farejarelistings
According to Ebay if the buyer chose a valid reason according to the Ebay MBG (not according to the seller), Ebay will always find in favor of the buyer unless the buyer returns an item that is used, altered or damaged.
farejarelistings
OP1 year agoSo it sounds like if the buyer is lying, the only way to change the reason for return is to lie as well and say it's altered or damaged.
So basically a buyer who doesn't want to pay for a return label can just lie on their return reason and I can't do a single thing about it. And on top of that, eBay will take 5% more if I have a high return rate for this.
Insanity
lady_madonna
Mentor1 year ago@farejarelistings
This might help you with future return requests:
https://www.ebay.com/help/selling/managing-returns-refunds/handle-return-request-seller?id=4115
farejarelistings
OP1 year agoI've read through that. It just appears that the buyer can do whatever they want.
No mention in the about disputing the reason for return.