Requesting sellers name or email for a warranty request

Question

I purchased a high end item 6 months ago and it's never quite worked right. I was troubleshooting with the manufacturer, and they said it's defective and they can replace it under the lifetime warranty if I provide them the name and email address it was purchased under. I've tried messaging the seller, but have received no response. Any idea how to proceed?

wooden_flower · Answer

@jeweladdict

Unfortunately, eBay cannot force the seller to help.

It is too late to open a claim through eBay, but you can call your card issuer and see if they can open a dispute for an item not as described for you. Most cards can help for 6 months, so do this right away.

eBay can only help for 30 days, so if a purchase isn’t right, return it for a refund and make a new purchase.