Requesting a refund for suspicion of a possible seller scam

Question

I previously opened a case but cancelled it while waiting for resolution. The seller has confirmed in messages that they still possess the item, and there is no valid tracking. Delivery date has passed. I need this escalated for a refund under eBay Money Back Guarantee.

eburtonlab · Answer

@god_2195

What kind of case did you open? Once closed, a case cannot be opened again on eBay.

You may still have recourse through your payment method. Many credit cards offer up to six months of protection from the date of service.