Requested Partial Shipping Refund As Seller; eBay Initiated But Did Not Process

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I had a buyer purchase two items and request combined shipping. I submitted a partial refund on one of the orders for the difference. eBay issued me a notification with a refund ID. The refund, however, has yet to be completed (2 other refund submissions were completed in the same span of time though).

Now, when I request status through the online chat/help feature, it says there is no outstanding refund request for that item. I can't find a way to reply to the eBay notification to alert them nor can I find a way to contact eBay to ask about the status of the refund other than the online chat/help feature.

I'm hesitant to start a new request in fear both requests will eventually be processed.

I appreciate any guidance on what to do to resolve. Thanks!