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Request to Reopen Case and Return Item – Item Significantly Not as Described
Dear eBay Customer Support,
I'm writing to formally request the reopening of a return case for the following order:
Order Number: 26-13288-40922
Item: Original Ekoi Veloce Lotto Dstny helmet
Item Number: 267309710289
Purchase Date: 07/11/2025
The helmet I received was severely damaged and not as described in the listing. It has multiple cracks and the visor is heavily scratched and completely unusable. This damage makes the helmet unsafe and worthless in its current condition.
I initially agreed to a partial refund, but I did so by mistake and before realizing the full extent of the damage. The cost of replacing the visor alone exceeds the value of the helmet. I now want to return the item and receive a full refund.
Unfortunately, the AI chatbot on your site has not helped and only keeps suggesting to close the request, which I do not want to do. I feel misled by the seller and deeply disappointed by the lack of real support in this process.
Please escalate this issue to a human agent or supervisor. I am still within the return window and simply want to return a product that was clearly not as described.
Thank you for your attention. I look forward to your assistance.
Sincerely,
Krzysztof Kowalski
wooden_flower
Mentor1 year ago@kriskej
We are not customer service, we are members like you.
Customer service cannot reopen a closed return, even when you make a mistake.
Call your credit card issuer and ask them to open a dispute for an item not as described due to undisclosed damage.