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Request to remove feedback more than 30 days old
The buyer wants to remove their feedback, but it’s more than 30 days old. My only negative feedback, please help
8 comments
twinkling.smile
·2 years ago@unicornsandbirdies
Quote: You can only request a revision for feedback that is less than 30 days old. You can make 5 feedback revision requests per calendar year.
I'm sorry.
https://www.ebay.com/help/selling/leaving-feedback-buyers/disputing-feedback-received?id=4102#section2
unicornsandbirdies
OP2 years agoThat’s what I figured 😞
if they delete their account, does the feedback go away? Thanks again!
glorybells
·2 years agoHow long has it been since he left the feedback? Be more precise than “more than 30 days ago “. You would need to send the buyer a feedback revision form.
unicornsandbirdies
OP2 years agoHi there, it was almost 90 days ago. I believe middle January
unicornsandbirdies
OP2 years agoCan you please show me How to email them a revision form? Thanks again!
-Jason
glorybells
·2 years agoI’ve never had to actually send one, I’m going to tag another mentor,
@comics-scifi-collectibles ,
can you please tell them how to send a feedback revision form?
glorybells
·2 years agoIf it’s been that long, it’s too late, and remember, you only get to send five a year.
No, even if the other member goes NARU, the feedback stays. Eventually the score won’t be affected, since the percentage is based on the previous 12 months, and the comment will drop off the front page of your feedback, but it’s there forever.
comics-scifi-collectibles
Mentor2 years agoAs other's have said it's too late to send a feedback revision request. Also you should never try to bribe a buyer into removing feedback with a promise of a refund. That's a policy violation.
As soon as the feedback was left I would have reached out to the buyer to try and make things right to make them happy. THEN you ask for the feedback revision after they are happy in an eBay message, not in the reply on the FB page.
See the feedback extortion policy>
Sellers are not allowed to:
https://www.ebay.com/help/policies/feedback-policies/feedback-extortion-policy?id=4230&st=
As for HOW to send a feedback revision request it's easy when you have a feedback that qualifies. You just go to your feedback page and instead of reply you will the option to send a revision request.
You can also use the blue button on this help page>
https://www.ebay.com/help/selling/leaving-feedback-buyers/replying-feedback-received-item-sold?id=4102&st=
I wouldn't worry about the one negative feedback. You have other good feedback from buyers.