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Request to cancel order before shipment due to wrong shipping address (Order #16-15213-48915)
Summary: 0995550971 has requested urgent assistance from eBay Support to cancel an order for an "Unlocked Apple iPhone 15 Pro Max" due to an incorrect and invalid shipping address. The buyer attempted to cancel with the seller, but the request was denied, and the seller plans to ship despite the invalid address. The buyer has asked eBay to either cancel the order before shipment or instruct the seller to do so due to the address issue.
Dear eBay Support Team,
I am writing to urgently request your assistance with Order 16-15213-48915 for "Unlocked Apple iPhone 15 Pro Max MU693LL/A A284...".
The item has not been shipped yet by the seller. However, the shipping address specified in the order details is incorrect and invalid.
I contacted the seller (ricod1nero) immediately to request a cancellation so I could repurchase the item with the correct address. Unfortunately, the seller declined the cancellation request and intends to ship the item anyway, despite knowing the address is invalid. I sent follow-up messages explaining that sending the package to an incorrect address will only cause delivery failure and unnecessary shipping costs, but the seller has not responded.
Since the package has not been sent yet, I kindly ask eBay to step in and cancel this order before it gets dispatched, or instruct the seller to approve the cancellation due to the issue with the buyer's shipping address.
Thank you for your assistance.
Best regards,
selforfun
Mentor1 week agoHi @0995550971
This is a peer-to-peer Community made up mostly of experienced eBay buyers and sellers, not eBay Customer Support.
You did the right thing by immediately asking the seller to cancel the order. Since the shipping address entered at checkout is incorrect, eBay recommends cancellation and then repurchasing with the correct address.
Unfortunately, a cancellation request is not guaranteed. The seller can accept or decline it. eBay does allow a seller to cancel an order when the buyer used the wrong shipping address, so the seller still has that option before shipment.
Do not ask the seller to ship the phone to a different address through messages. The seller should only ship to the address shown in the Order details.
One very important thing to be aware of: eBay Money Back Guarantee does not normally cover an Item Not Received claim when the buyer provided an invalid or incorrect shipping address at checkout. That is why I would keep trying to get this canceled before it ships.
I would send the seller one final message clearly stating that the address on the order is invalid and that you are asking them to cancel before shipment so you can repurchase with the correct address.
Since the item has not shipped yet and the seller has already declined your cancellation request after being told that the address is invalid, I would also contact eBay immediately through their official Instagram account by private message and ask them to review the order before it ships:
https://www.instagram.com/ebay/
Include the order number and explain:
“The shipping address on this order is invalid. I notified the seller before shipment and requested cancellation so I could repurchase with the correct address, but the seller declined the request. The item has still not shipped. Can you please review whether this order can be canceled before shipment?”
Also correct your shipping address in your eBay account now so the correct address is ready if you need to repurchase:
https://accountsettings.ebay.com/uas/addresses
Changing your shipping details after purchase:
https://www.ebay.com/help/buying/postage-delivery/changing-delivery-address-method?id=4028
Order cancellation policy:
https://www.ebay.com/help/policies/member-behavior-policies/order-cancellation-policy?id=5298