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Request for return that I don't feel is valid
Buyer requested to return item. First he said the box was damaged and a piece was missing. (A piece he can get a replacement for). I told him there should be insurance and to check with the post office. He told me "USPS sucks" and he told me to deal with the post office. Then he accused me of being decietful and not disclosing that there were missing pieces. I told him he bought what was pictured. I packed what was pictured. If the box was damaged in transit and a piece fell out then make a claim at the post office. I offered a small partial refund that would cover purchasing a replacement piece. He declined. The next day he requested 3x what I offered for a partial refund (which would cover the purchase of a set of 4 of the missing pieces). I confirmed with the USPS that he can only he can make a claim for insurance. He has not communicated since. I found the tone of his comment bully like and he frequently changed the direction of the story. I don't feel that I should accept a return when he can file a claim with the post office. Meanwhile he can get a replacement part for $10 making his $170 purchase whole and usable. What are your thoughts? I've never been in this type of situation before.
disneyshopper
Mentor2 years agoAsk the buyer to send photos of the damaged item, the shipping label, the outer packaging, the inner packaging, and then set those aside in case the USPS wants to inspect them. You will then refund the buyer in full. Go online to USPS.COM and file an insurance claim, uploading the photos the buyer sent you. The postal service will send you a check if they accept the claim.