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Request for Return Shipping Label – Poor Quality Item Received
Dear Customer Service,
I received the bag I ordered, but unfortunately, the quality is extremely poor and not as described. I would like to return it.
According to the platform's return policy, the seller is responsible for providing a return shipping label, especially in cases where the item is defective or of unacceptable quality. However, I was told that I must return it to China at my own expense — this is not reasonable.
The cost of international return shipping is higher than the item’s value. If sellers are not willing to provide a prepaid return label, they should not be selling internationally.
I kindly request that you send me a prepaid return shipping label. Otherwise, I will have to escalate this issue through the platform’s dispute system. Thank you for your understanding and cooperation.
Sincerely, Ksenia
disneyshopper
Mentor1 year agoIn the listing that you purchased, where is the seller located? If the seller is located in the USA, you are only obligated to return the item back to the seller's location.
Go to My ebay > Purchase History and select RETURN THIS ITEM. You have up to 30 days from receipt of the item. Select a reason. For Not as Described, you will need to click on More actions. The seller will have 3 days to reply. If no reply, then click the link to Ask ebay to step in. Print out the label, affix it to the box, and make sure the carrier scans the label. Once tracking shows DELIVERED back to the seller, s/he has 2 days to refund you. If no refund, go back to the case and click Ask ebay to step in, to force the refund. You can also Ask ebay to step in if the seller wants you to return to China and will not pay for the shipping label to send back to China.