Request for Refund – Item Not as Described

Question

Hello,I am contacting you regarding a device I purchased through your platform.The item I received turned out to be blocked, which was not mentioned in the description. Because of this issue, I contacted support and was asked to pay $300 for a software update. After paying this amount, the device is still blocked and now I am being asked to pay an additional $100.This situation is unacceptable, as the item was not as described and I have already incurred extra costs trying to resolve the issue.I...

momtoabeautifuldaughter · Answer

@anz2kopadze wrote:
Hello,
I am contacting you regarding a device I purchased through your platform.
The item I received turned out to be blocked, which was not mentioned in the description. Because of this issue, I contacted support and was asked to pay $300 for a software update. After paying this amount, the device is still blocked and now I am being asked to pay an additional $100.
This situation is unacceptable, as the item was not as described and I have already incurred extra costs trying to resolve the issue.
I kindly request a full refund or a proper resolution to this problem.
Thank you, and I look forward to your response.
Best regards,

You need to contact the seller or open a case with eBay.

Please keep in mind you will not get more than what you paid for the item back.

The $300 you paid for the upgrade is gone