Request for Refund Assistance – Order ID 13-14373-44509

Question

Hello eBay Customer Service,Regarding Order ID: 13-14373-44509, we have received the buyer’s returned item and would like to proceed with the refund. However, we are currently unable to process the refund through the system.Could you please check and assist us with this issue?Thank you very much.

eastlaneave · Answer

@shun-0097

If the buyer opened a return request, you can refund through that case.

You will need to add a backup credit card to your account to cover the refund. The buyer's money will be sent to you afterwards.

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