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Request for help locating and reshipping returned eBay EIS parcel
Hello,
I’m contacting you regarding a parcel I ordered on eBay that was sent via eBay International Shipping (EIS).
Seller’s message: “This was mailed EIS through eBay.â€
The parcel was shipped with DHL to Poland and then handed over to the local carrier (Poczta Polska). Poczta Polska attempted delivery, but I was not at home, and the parcel was marked for return.
The problem is that it does not appear to be returning to the seller. When I contacted the seller, I received only this response:
“The parcel goes back to eBay, not to my company, thank you.â€
After that, the seller has ignored my follow-up messages.
I have already reported that the parcel was not delivered, but eBay shows it as shipped/handed over, so I cannot proceed further through the usual route. I would be happy to pay for reshipping the parcel to me, but the seller is refusing to help and claims the parcel is being returned to eBay.
What can I do right now? Nobody knows where is my parcel right now. How can I contact e-bay about this?
Best regards,
Michael
ferncliff-39
Mentor8 months ago@mikwes-64
The seller is correct - eIS packages are controlled by eBay for handling, disposal, etc - they're not sent back to the seller.
I have already reported that the parcel was not delivered - does that mean you have a refund case open for not receiving it?
If you use social media that's probably the best way to contact CS for help with this, they have experienced & responsive teams there to help resolve most issues.
Only use Private DM/PM Messaging - do not post your account info publicly.
Give them your User ID, your real name/address/country, the email attached to your account, Item #, Case # if applicable, and explain the issue in detail.
They usually respond in a day or two.
https://x.com/askebay
https://www.facebook.com/ebay/
https://www.instagram.com/ebayforsellers/