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Request for Advice Regarding Refund Due to Courier Delay
Hi,
I would like to seek your advice regarding a refund request raised by one of my customers.
We processed and dispatched the order on time. However, the delivery company delayed the shipment due to circumstances beyond our control. As a result, the customer has now requested a refund because of the late delivery.
Could you please advise me on how I should proceed in this situation? I would appreciate your guidance on the appropriate next steps.
etrader70
Posted Jul 18, 2026 at 6:08 AM · Edited Jul 18, 2026 at 6:08 AM·Last reply Jul 18, 2026 at 2:07 PM
3 comments
jacbarcollectibles
MentorJul 18, 2026 at 2:07 PMSince you are located in the UK and this is the USA mentor site we can only speak for the rules in the USA. You should log out of this site and log onto the UK site and ask the mentors there for an answer that applies on that site.
gosimus
MentorJul 18, 2026 at 1:25 PM@etrader70
< how I should proceed in this situation? >
Do you have tracking on the item? If you upload the tracking number into the INR case, and it shows movement of the item, eBay might extend the time for delivery.
etrader70
OPJul 18, 2026 at 1:50 PMYes, I've uploaded the tracking details.