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Report Item Not Delivered - I DIDN'T RECEIVE IT, is not in the MORE ACTIONS option
eBay help says that if I need to REPORT AN ITEM HAS NOT ARRIVED, go to PURCHASES/MORE ACTIONS/ and choose I DIDN'T RECEIVE IT.
There is no option ... I DIDN'T RECEIVE IT.
There is no way to contact or communicate with eBay through the channels made available. Only canned responses...
I DIDN'T RECEIVE IT, isn't in the drop down of options. Now what do I do. I think my package was stolen?
8 comments
vmsngasupply2016
OP1 year agoWhere do I go to Open an INR claim?
Thank You,
mam98031
Mentor1 year agoI explained it step by step in my post #2 on this thread. But for your ease, here it is again.
You need to open an INR [Item Not Received] claim.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.
That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box. Return This Item.
OR
eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.
mam98031
Mentor1 year agoThe first thing you should do is contact your seller and let them know. That should always be the first step. Sellers can't know there is an issue if you don't tell them there is one.
You may need to open an INR [Item Not Received] claim.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find this transaction. Look what the estimated time of arrival window is on your purchase. When it is one day past the last date, then file an INR claim.
That will protect you and your money. Follow the instructions that will appear on your screen. All the information will be there.
Go and take a look at your purchase history. You can find it on the top right of any Ebay page. Hover over the words My Ebay. A menu will appear, click on Purchase history. Find the transaction. Look to the right there is likely to be a large blue box. Return This Item.
OR
eBay Help page
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
1. Go to Purchase history.
2. Select More actions beside your item and then I didn't receive it.
3. Tick the box beside I want a refund or I want the item.
4. You have the option of adding a message to the seller.
5. Select Send request.
vmsngasupply2016
OP1 year agoI'm not finding the option to file an INR anywhere? Some direction please.
disneyshopper
Mentor1 year agoAfter I click More actions, I didn't receive it, is the third option on the list.
mam98031
Mentor1 year agoI provided detailed instructions in my post just above yours @vmsngasupply2016
vmsngasupply2016
OP1 year agoThank you...
mam98031
Mentor1 year agoYou are welcome. Happy I could help.