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report a buyer
Have a buyer that purchased an item from me, the item has free shipping ,the buyer sent me 4 emails specifying exactly how she wants it packed and shipped. says do not charge me extra This item comes in all the original packaging from Lenox, I have bought many items from them never a problem. Anyway this buyer says she has bought from ebay before and recieved broken products sent me pictures of broken things from the same brand,I have. My worry about this buyer is if she bought from ebay before why does she have a new account with 0 feedback. This does not feel right to me. I had a buyer in the past buy something and want to return it cause it was defective. this item was fabric, I told her it had to be returned in original packaging at her expense, I would then refund her money, that was my return policy. anyway after many emails and complaints I paid for the return shipping once recieved a refund was given, sadly after I opened the return package the item purchased, smelled, and was totally shredded,I had to throw it away. That was an awful experience, that person was new with no feedback this feels like the same set up. Can I cancel her order due to NO feedback or buying history. can you put that phrase in your listings that you must have prior feed back to order.? thank you for any advice, Lisa I do not want to discriminate against a buyer I started there once too but I did not first buy something expensive and this item is costly and kind of large esp. how she expects it to be packed.so free shipping will be expensive and free to her.
mega-ma-roo
·3 years agoThe only reasons accepted by eBay for cancelling an order are: item is lost or damaged, buyer requested, or problem with buyer's address. That's it. You cannot restrict sales based on a buyer's lack of feedback.