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Repeated requests for account updates
I’m receiving repeated messages to update my account information to receive funds that EBay is holding. My account information has been the same for at least 20 years, in that time not one thing has changed concerning this account. I receive messages to update my account every time I sell an item.
Likewise, I receive repeated messages that I have signed in using a new device. This, despite using the same phone for the past two years for all transactions.
There is apparently no phone number to call for assistance; canned FAQ lead to no resolution of the problem.
1 comment
disneyshopper
Mentor2 years agoI have been selling for over 20 years, and I believe I sent in copies of my driver's license, bank statement, cancelled check, SSN 2 or 3 years ago, when Adyen was used for Managed Payments. Even though ebay already had my bank account info, Managed Payments needed it.
https://www.ebay.com/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795&st=3&pos=1&query=Introducing%20managed%20payments%20on%20eBay&intent=manged%20paments&context=9056_SELLER&lucenceai=lucenceai
Make sure your name registered with ebay exactly matches the name on your checking account, including middle name and initial, if that applies.
Make sure you supply a physical street address. If you use a P.O. Box, you can change that later on your account.
To contact Ebay Customer Service, use this link and click on "Have us call you":
https://www.ebay.com/help/contact_us?id=4002&st=10
Keep typing AGENT.
Customer Service is open 5:00am to 9:30pm Pacific time.