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Repeated Non-payment issues
4 items in a row that were purchased and then not paid within the default 4 day window. Never had this happen before. I also noticed some of the “buyers†had no prior purchases or rating, and the bidding behavior was unusual. Mostly i’m just venting. Maybe time to try another platform.
1 comment
eastlaneave
Mentor2 years agoI am sorry that happened, it is frustrating when buyers do not pay.
TIP: When you cancel the sale for non-payment, the buyer gets a "strike". This is a hidden thing, but with enough, the buyer will be removed from eBay. And you as a seller can block these bad buyers, see the settings below.
To help avoid non-paying buyers in the future, here are some settings to consider:
1) You can block buyers with prior unpaid purchases:
Set your Buyer Requirements to –
- block "buyers" with x number of unpaid purchases (2 in 12 months is the most strict)
- block "buyers" who live in a place you do not ship to.
- Apply the above settings to active and future listings
https://www.ebay.com/bmgt/buyerrequirements
2) Make sure to exclude all the continents/countries you do not want to ship to.
https://www.ebay.com/ship/prf/excludeRegions
3) You can also block a specific Username that you had a bad experience with
https://www.ebay.com/bmgt/BuyerBlock
4) Turn OFF Best Offers on all your listings
(Immediate Payment Required doesn't work when a buyer sends an offer.)
Uncheck the box that says: "Allow Offers"
If you want Best Offers
5) Enable the new Buyer Payment Requirements here: https://www.ebay.com/bmgt/buyerrequirements
Best Offer: "Require buyers to provide a payment method before they make an offer".
-- This feature is rolling out. They aren't available to everyone, and they don't apply to all buyers, yet.
6) Turn on Immediate Payment Required for all Fixed Price Listings. (Don't list Auctions)
https://www.ebay.com/help/selling/listings/creating-managing-listings/immediate-payment-works?id=4151
7) If you want your non-paying sales to cancel automatically at 4 days, you can enable that here:
https://www.ebay.com/Cancel/Preference/UnpaidPurchase