Locked
Discussions in this board are limited to the original poster and Community Mentors
Removing undeserved feedback AND RATING
Hey guys Ive been selling on this platform since 2023 and never really had an issue removing ridiculous feedback and rating until now. Recently i had a buyer call me a scammer because they willingly bought my listing only to find out they found it somewhere else a bit cheaper. eBay removed the comment but kept the rating which is even more important to me because thats what buyers see when they are buying from me. Ive been trying to reach out to a live agent but there is no option for that anymore which is ridiculous. If this is happening to me im sure others are also getting ridiculous ratings left on their accounts as well. The worst part is that this customer received their item on time and in good condition so the complaint wasnt even about the item itself. How can eBay allow this? It is not my fault buyers dont do their research. if you find something cheaper and its legit, then buy it from them by all means! id rather they shop elsewhere then to buy from me and then call me a scammer?
mam98031
Mentor1 year agoIt appears that has been happening to you for awhile now. 4 of your 6 negatives are just the Red donut. 2 were from last year and 2 this year. IDK why Ebay did that. I've only seen this happen occasionally. Unfortunately even if you can convince Ebay to remove them, they can only do those that are less than 60 days old.
You will need to contact Ebay directly to try to get them removed. I strongly suggest you contact them via Facebook.
******************************************************************************
On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
bargainhunterhq
OP1 year agoThanks for your response. After relentlessly contacting them, They finally replied via email. I will remember this for next time so i can reach them alot easier. Still working with them to get these feedbacks and ratings removed. It shouldnt be this complicated especially when its undeserved. Fingers crossed, thank you