Locked
Discussions in this board are limited to the original poster and Community Mentors
Removing Negative Feedback!
So far we've been able to keep negative feedback at bay. We just had a real Karen attack today though. She purchased 2 items together same tracking number. She claimed one of the items was broke when she received it. She wanted a full refund. We thought something was suspicious by the pictures she sent us so we explained to her all she had to do was put in a return request and once we received the item back from her we'd issue her a refund. We also offer free shipping on returns. She put in a return request then a day or so later opened a case against us. She claimed the item was dangerous to send back and ebay sided with her and issued her a full refund. When we appealed it we won the case and our funds were issued back to us. Because, she purchased 2 items she was able to leave negative feedback for the 2nd item. Claiming we gave poor customer service and the items were dirty. They were both new items and of course were not dirty. This was just her way of lashing out at us. We explained this to ebay and tried to get it removed. It basically should qualify because she was leaving that review due to the other item that was closed out. Ebay of course said it didn't violate policies so the feedback remains. In the past we were always able to take it further and explain to another CSA the issue and have been able to then get the negative feedback removed. Now, it seems ebay doesn't allow you to do that. Is there something we are missing? We'd hate to have to continue to look at this one negative feedback that isn't deserved due to a technical glitch and a b**** lol
