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Releasing funds on hold
A customer freaked out when USPS messaged her that her package had been delivered on the same day she purchased item. She reported to Ebay that her package was delivered to the wrong address. 7 days later, I tracked the package again and USPS said that the package was indeed delivered to her front porch. Keep in mind that she and I were communicating the whole time. Once her package arrived, she was completely quiet. I assumed she got her package. My funds are still on hold due to her complaint. How can I get Ebay or the buyer to pay for her item that she received?
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