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reimbursing shipping costs to a buyer
I'm a brand new seller. and I'm not tech savvy. a buyer bought 9 items and asked for combined shipping. it took me 2 hours and 15 mins to figure out how to combine the shipping after she already paid (bc they were all offers that I accepted). I knew I had to make an invoice to reimburse the difference in shipping costs but I couldn't figure it out and thought that came after the shipping label. so I think I messed up. but now, after hours, I can't get a customer service agent in the chat and I don't know what else to do. any suggestions???? please help!!!!
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