Regarding the situation where the seller does not deliver the goods but still sends back a message.

Question

The seller doesn't reply to my messages, and the platform also refuses to process the refund. What should I do?

eastlaneave · Answer

@jn7752

I am sorry this happened.

Here is how to formally request a refund of your full payment:

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.

If not, you can ask eBay to step in and they will force a refund.