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Regarding the recent seller performance status of this account.
Dear eBay Seller Performance Team,
I hope you are doing well.
I am writing regarding the recent seller performance status of this account, which is currently Below Standard and has received a final warning for potential restriction after the February 20 evaluation.
I would like to respectfully explain the situation and the corrective steps that have already been taken.
The performance issues that affected the account were caused by late shipments and service gaps that occurred before new management took over the account operations. Since October, I have been managing the account and have implemented strict performance controls to ensure this does not happen again.
Here are the corrective actions already in place:
* All orders are now shipped on time with proper handling procedures
* Tracking is uploaded within the handling time for every order
* We have adjusted handling times to prevent any risk of late shipment
* Customer service has been improved to prevent cases from being opened
* No recent orders have resulted in unresolved cases or service defects
* Inventory has been temporarily reduced to zero to avoid any risk while performance stabilises.
We fully understand the importance of maintaining eBay’s service standards and are committed to long-term compliance. The issues impacting the seller level are from older transactions that are now outside of our current operating process.
We respectfully request a manual review of the account and consideration of the recent improvements made. We are dedicated to providing a reliable and professional experience to eBay buyers and would truly appreciate the opportunity to continue selling on the platform.
Please let us know if any additional steps are required from our side. We are ready to fully cooperate.
Thank you for your time and consideration.
disneyshopper
Mentor8 months agoThis is a user forum. ebay is not here.
In the future, if you want the buyer to change the neg feedback received, you need to send a Feedback Revision request. Once the buyer receives it, s/he has 10 days to act on it. It is not enough to ask the buyer to change the neg in replying to the feedback.