Regarding the billing statement

Question

I hope this message finds you well.I previously inquired about the details of the billing statement, but I havenâ€™t received an update yet.Could you please let me know the current status of my inquiry?Thank you very much for your time and assistance.

eburtonlab · Answer

@mariko.912

eBay is not here; this is a user forum.

If you are asking about charges you see in your eBay account contact eBay. If you are asking about charges you see on a credit card statement but not in your eBay account, contact your card issuer for details or to dispute those transactions.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

If you are unable to get a call back, that may be for several reasons; a location outside of North America, VOIP phone, and call blockers (personal or that of a service provider) are often issues.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/