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REGARDING NEGATIVE FEEDBACK BY BUYER
THE ITEM WAS DELIVERED TO BUYER ON 8TH JUNE 2023 , AND BUYER GIVEN NEGATIVE FEEDBACK ON 24TH JULY , HE TOLD ITEM WAS DAMAGED , HE SHOULD INFORM ME IF HE RECIEVE DAMAGE ITEM , HE DIDNT DO , AFTER 45DAYS OF ITEM RECIEVED HE TOLD ON FEEDBACK SECTION THAT DAMAGE PIECE,
I REPLIED ON FEEDBACK SECTION WITH MY POINT
I ASK WITH EBAY COMMUNITY
IN THIS SITUTAION WHAT SHOULD I DO
1 comment
inceptions
Mentor3 years agoSince the buyer isn't asking for a refund, the item probably did arrive damaged. Or maybe that was all the buyer could figure out to do.
Why not reach out to him and handle the problem. He may be willing to revise his feedback to a positive if you accept the return and/or just refund. Be sure not to mention a feedback revision UNTIL the problem is resolved as you only get one chance and there is a time limit on the revision.
Ask for photos of the damage and the packaging so you can file an insurance claim as well.