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Regarding a first time purchase
Summary: hilla789 expressed concerns about a recent purchase of a cronuszen, suspecting a scam after the seller delayed shipment and refused to cancel the order. eastlaneave advised waiting to see if the item arrives and suggested using eBay's refund process if necessary. hilla789 reported that a refund request was denied but initiated contact with eBay after the seller made an unacceptable counteroffer and behaved threateningly. eastlaneave clarified the refund procedure and warned against making phone calls to eBay without verifying the contact method.
So yesterday i purchased a cronuszen on here for about 80$ and i wanted to know if i should report the seller for scam or not, so the seller had made a UPS label, told me it would be shipped on the 20th than yesterday he said he will ship it out today i give people the benefit of the doubt before assuming anything but during our conversation i asked the seller if he couldn’t sell the cronus to atleast cancel the order so i can get my money back his words exactly were “Na ts took” he claimed it was a joke. idk what i should do i want to wait and see what happens but at the same time i feel like i got scammed
eastlaneave
MentorAug 19, 2026 at 4:27 AM@hilla789
Wait to see if it arrives. If not, follow the steps here:
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.
hilla789
OP3 weeks agoThank you. It has come to my attention that the user is a scammer. It’s been about a week since i ordered opened a request for my money back which was counter offered with 20$ declined and im in works of contacting ebay seeing as the request has been denied and can’t be appealed
eastlaneave
Mentor3 weeks ago@hilla789
Did you open a Return Request? or an Item Not Received Case? (as I advised)
If you opened a Return Request for something you never got, that's a mess.
Let me know what sort of case you opened and what the status is right now.
hilla789
OP3 weeks agoI made a return request. Seller wanted to send me back 20$ so i declined and told him i was gonna contact ebay since he didn’t wanna refund me my money then proceeded to start naming off my address and saying he was gonna come to my address and yada yada. I’ve called ebay and they submitted a refund request
eastlaneave
Mentor3 weeks ago@hilla789
Next time don't open a Return, open an Item Not Received.
You would have been refunded by now.
I am still confused about what is happening, but if
and they are refunding you, all is well.
I hope you had eBay call you... you didn't dial a number you found on the internet?