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refunds for non sent items
Ive paid for something that hasn't been dispatched. Ive now checked the feedback and this is a regular thing. I try and raise it with ebay and keep getting "oops we've had a technical hiccup'. Im sure it used to be much easier to raise an issue!!
6 comments
stuff4divas
Mentor3 years ago@kecklebeast
Item Not Received? >
starting the next day after the last estimated shipping date on the order, open an item not rec'd case. go to your purchase history, click on the item, click on the 'more actions' drop down menu, choose 'I didn't receive it'
kecklebeast
OP3 years agoIt said it should arrive on the 13th. So today is the next day, if I click on the item I just get the technical hiccup message and not other way to contact eBay
stuff4divas
Mentor3 years ago@kecklebeast try from this link>
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=7&query=Get%20help%20with%20an%20item%20that%20hasn%27t%20arrived&intent=pay%20for%20item&context=9056_SELLER
if still getting an error,
Click on > https://www.ebay.com/help/contact_us?id=4002&st=10 to see the various options to contact eBay
If you decide to receive a call back, make sure your phone will not block the call back
AND-OR
Read this > https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851
eburtonlab
Mentor3 years agoAre you using a desktop browser?
Try using the eBay app, if possible to start the "item not received" case -- I seem to be able to get farther along in the process using the app than when using a desktop browser. Using a recent order, I get to a "Your item may still be on its way" message rather than the "Technical hiccup" message I get using a desktop browser.
kecklebeast
OP3 years agoYeah I did on the desktop site. I’ve managed to get a case raised by speaking with an eBay agent online. Thanks for the suggestion though.
kecklebeast
OP3 years agoPerfect, thanks for these links