refunds for buyer

Question

if a buyer has paid, receives the item and wants a refund but the funds used to pay for that item has not been released..are you suppose to pay out of pocket for the return and once its over with they will let go of the original funds? and if thats true, wonder why they dont just release the original funds back to the buyer? im confused and curious as i just went thru my first refund and thought i did it right but i did not and ebay dont have a way i can just talk with someone and me learn from...

wooden_flower · Accepted Answer

Yes, that is how it works - you have to fund the refund, then eBay will release the original payment. No one likes it, and eBay never gave an explanation for why it works this way, but that is how it works.