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Refunds due to shipping issues
Summary: The discussion is centered around the topic of refunds due to shipping issues. However, the content provided by both anders_thuresson and disneyshopper is missing, as they only indicate "None." Therefore, any specific details regarding the discussion cannot be provided.
Hi, I keep getting refunds for items I bought on E-bay. It happens very frequently. My location is in Hong Kong and I always check the listing before I buy. In the listing I can see what countries it can be shipped to, including the exceptions. I always make sure that it can be shipped to Hong Kong.
Several times I have experienced that the item is shipped and I can follow the tracking until it reach some hub somewhere. This normally takes several days, and I can follow the tracking online. Once it reach the hub it's stop. I will then get a refund with the message saying that the item I bought can't be shipped to my location.
This is infuriating since go the mile to make sure that the item I bought can be shipped to Hong Kong. What can I do to stop this nonsense from E-bay logistics and shipping? Why is Hong Kong listed as a international destination in the item listing, when in fact I can't receive the item I bought?
This happens more than 50% of the times but it doesn't happen always. Some things I buy I could receive. I hate to say it but I am about to give up on E-bay, unless there is some way that I can follow to avoid this in the future.
disneyshopper
Mentor4 months agoIf the item you are purchasing has restrictions on importing into Hong Kong, then Hong Kong would not be in the list of countries displayed. I am guessing that once the package is received at the EIS hub, that the weight or dimensions exceeds what can be shipped and that is why you are refunded.
The following requirements apply to items shipped through eBay International Shipping: