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refunds and customer negligence
Recently I was forced by ebay to refund a customer. The item purchased was an EMPTY tin. The item description says that the item is empty of its contents. Several photos show the item is EMPTY. The customer paid and the item was shipped. The customer requested a refund, stating the item was not what they were expecting and that they were expecting a tin with product inside. I have made multiple attempts to contact ebay for assistance as I do not feel a refund is fair. The customer FAILED to read the item description and FAILED to look at the photos. Because of this, my seller rating took a hit, which upsets me. Ebay took the customers side and forced a refund. I guess I could just move on but I wonder if this happens often. I am very small scale, only 400 or so listings. My seller rating is under 500 and I work very hard to grow that number. I have never had a negative feedback and my customers are always pleased with their purchases.
So, is it even worth pursuing this case with ebay? I am quite disappointed. I miss when people took accountability for themselves.
