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Refunds, after reporting item not received, not available
Good day,
I purchased items from a seller in the USA, to be delivered to Poland. I didnt receive the parcel (all in one order). Parcel was sent back to seller.
During this time I opened cases, that Items were not received. I was told to wait by seller, I got new tracking number, and had to wait for postal service to contact me for collection (which they never did, even with tracking numbers), parcel went back to seller, and again I was told to wait.
All this time waiting lapse the 3 months period that Ebay allows. I have managed to get refunds on items that had no previous cases opened, but 3 items I can not even ask for a refund, this option is not available in the purchase history.
The chat assistant can't help and says Seller must contact Ebay, the seller isn't cooperating and says it is my problem. They no longer have my purchased products in stock ( yet they are mine until refunded?)
How do I progress from here?
I haven't rated the seller as I want to resolve this amicably .
