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Refunds
Item arrived broken, do I have to issue refund
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Discussions in this board are limited to the original poster and Community Mentors
Item arrived broken, do I have to issue refund
comics-scifi-collectibles
Mentor2 years ago@jlwensing1 Yes. The seller is responsible for the item arriving on time and safely. A packing tip>> If you do not feel comfortable tossing the item at least 4 feet and having another heavy box land on it then you need more packing material.
Contact your buyer and ask for pictures of the item, the packing material and the box. Ask the buyer to hold on to all items as the postal carrier may wish to see everything before they decide your insurance claim. Insurance claims are not paid for damage in shipping if the seller didn't package the item well enough.
Then you refund the buyer as soon as you have your pictures. The buyer doesn't wait for the insurance payout if any. Insurance is for the SELLER the buyer is covered by the eBay Money Back Guarantee.
eBay shipping labels come with $100 insurance except for media mail.
Here's how to file insurance claims with each postal carrier or insurance provider>
https://www.ebay.com/help/selling/shipping-items/shipping-insurance?id=4643&st=