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refunds
Good afternoon, just had a question for you guys. I recently had ebay issue refunds to customers who have been complaining for not recieving there products in 24 hrs. Ebay has issued them refunds even though i showed proof the products have been delivered. What steps should i take, there seems to be no way of actually contacting anyone
2 comments
kensgiftshop
·2 years agoIt looks like dropshipping isn't working out very good for you.
First, I'd find a better supplier that can get orders shipped in time or extend your handling time.
lady_madonna
Mentor2 years ago@rustaldos
If you responded to the buyer's Refund Request within 3 days by providing the tracking number and tracking information that proves the item was delivered to the buyer then Ebay should have closed the case in your favor.
Edited to add: Judging from your responses to the buyer's negative feedback, it appears that the buyers did NOT receive their items.