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Refunding a cancellation on high priced item via promoted listings
So i sold a ring for 500$ and the buyer requested a refund almost instantly after, eBay says I owe the buyer 420$ roughly which is correct because after taxes thats what i got paid.
Problem is i used promoted listings and since it was a 500$ ring i racked up a 120$ fee so thats 420-120$, so I only have 300$ in my funds available because eBay charged the promoted listings fee straight out the sale.
When i go to refund it wants to use my debit card to cover the remaining ($120) because again, i only have $300 from the sale.....thats a $420 refund for the buyer but is eBay going to refund me for the $120 promoted listings fee AFTER i refund the buyer and use my bank account to cover the refund?
I most certainly am hesitant to accept this cancellation given it appears I have no choice to click "refund buyer" and use my debit card to pay the remaining fees needed to give buyer full refund. It seems im about to lose money on an item sold and quickly canceled. OR am i paranoid for no reason in that ebay will make it right and refund me the promoted listings ad fee AFTER i refund the buyer and close the order?? Buyer reasoning was they did not mean to buy this item and it was a mistake....
