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refunding a buyer
So, instead of canceling an item for being out of stock, I refunded the sale. Obviously, I did not have enough coffee this morning when I was looking at the transaction.
Anyways, it's been a bit since I needed to reach out to Ebay for help and I am so frustrated with the lack of support and how difficult it is to reach anyone.
I started with the contact us on Ebay. Finally getting to the point for a callback, well when my phone rang it was dead air and after me saying hello a dozen times it disconnected. I then went to eBay for business on FB and they merged pages with the Ebay page which just put me on a loop of the same info that is on Ebay.
So my customer got their funds back which really is all that matters but the item is still looking for tracking and shipment. Does anyone know if I ever do get through can they change it from just a refund to a cancelation?
@members @customerservice
comics-scifi-collectibles
Mentor2 years ago@rosepeddlesny Have you tried going back to the item and canceling the sale? It won't refund the buyer again since they've already been refunded.
Try the drop down menu on this page>
https://www.ebay.com/sh/ord/?filter=status:ALL_ORDERS
The only other thing I would suggest is to just mark it as shipped from the drop down menu next to the item. If the buyer files a not received refund request they won't get any money because they've already been refunded.
You try talking to CS but I am afraid with this unique situation that a phone agent that reads from a script is not going to be any help.
You can try CS on social media as they are more experienced.
Contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
rosepeddlesny
OP2 years agoThanks! I finally got through on a call back. The agent told me how I handled it was correct. He said it wont effect my seller rating. I don't know if this is true because it is still showing up on my dashboard as an order that hasn't been shipped but has been refunded. I might do what you said and mark as ship. Well it is what it is. I do appreciate your suggestions.
comics-scifi-collectibles
Mentor2 years ago@rosepeddlesny I would mark it as shipped. FYI the agent is NOT correct, sorry but you didn't handle the refund/ cancelation correctly or you'd not have a listing saying you need to ship. If you don't mark it as shipped then you'll have a late shipping ding that you'll have to fight to get removed.
By marking it as shipped you will only have the tracking not uploaded ding.
Agents say what members want to hear so they get good ratings.
rosepeddlesny
OP2 years agoThat's exactly what I thought. Thanks for confirming. Have a great day!