Refunded overcharged shipping

Question

I adjusted the shipping package size too late. I didnâ€™t catch it before I accepted the purchase. Then when I accepted it, the buyer had already paid $89 when the actual became $17. How do I refund the difference? I canâ€™t find a place to do that

josmel2928 · Answer

Smooth and easy very patient with me and they taught me

mudshark61369 · Answer

@josmel2928 ,

You can find out how to issue a partial refund by opening the link below.

https://www.ebay.com/help/selling/managing-returns-refunds/refunding-buyers?id=5182

"adjusted the shipping package size too late. I didnâ€™t catch it before I accepted the purchase"

You should always pre-pack measure and weigh your items before using the shipping calculator. Doing that can prevent overcharging a buyer for shipping.

FYI. You should probably do an Advanced search of sold items, for some of your J.W. items to see what the trending price for them is.

jacbarcollectibles · Answer

Find the item on your sold list. From the drop down menu next to the item click on refund. Make sure to enter the amount you want to refund since the default is the whole amount. Then click on refund.